Sandy Hill Wellness
Custom orthotics in Ottawa Support starts from the ground up.
Custom orthotics in Sandy Hill, Ottawa, starting with a 3D foot scan.
Dr. Isabelle Roy-Battista provides custom orthotics with 3D foot scanning at Sandy Hill Wellness, 323 Chapel St. in Ottawa's Sandy Hill neighbourhood, near the University of Ottawa.
If you are looking for orthotics near uOttawa, the clinic is steps from campus. Call 613 714 5288 or book online.
What custom orthotics are
Custom orthotics are prescription devices designed around your clinical assessment, your foot shape, your activity and your footwear.
Each pair is made from a non weight bearing 3D digital scan of each foot. The orthotics are fabricated by Evolve Orthotics Laboratory, whose team includes a pedorthist.
The assessment includes a foot and lower limb exam and a gait and posture analysis. Orthotics are recommended only when the assessment shows they are appropriate.
When to ask about custom orthotics
Ask about custom orthotics when your feet are part of what is bothering you. These are the most common reasons people in Sandy Hill and near uOttawa ask.
Foot or heel discomfort
Recurring foot or heel discomfort, especially with walking, standing or activity.
Tired feet
Tired feet after long days on your feet at work, commuting or on campus.
Pressure in your shoes
Pressure or overloaded areas inside your shoes.
Movement and alignment
Movement and alignment concerns, as part of a broader care plan.
Not everyone needs orthotics. They are recommended case by case, only when the assessment shows they are appropriate.
How getting custom orthotics works
Custom orthotics take three visits: an assessment and scan, a fitting about 2 to 3 weeks later, and a follow up 4 to 6 weeks after that.
Assessment and scan, 45 minutes
History, foot and lower limb exam, gait and posture analysis and, when appropriate, a 3D scan. Your orthotics are then ordered from the lab.
Fitting, about 2 to 3 weeks later
Your orthotics are delivered, the fit is checked, and you receive wear and break in instructions.
Follow up, 4 to 6 weeks later
The follow up is included, along with adjustments to your orthotics within 60 days of your fitting.
Check your insurance before you book
Call your insurer before booking. Each plan has its own rules for custom orthotics, and coverage varies by plan and is not guaranteed.
Ask your insurer
- Does my plan require a prescription for custom orthotics?
- Who can prescribe and dispense orthotics under my plan?
- Is pre approval required?
If you need a prescription
Get it from your family doctor before your visit. It must include a diagnosis, not just a symptom, and be dated before your scan. Insurers will not cover orthotics if the scan is done before the prescription date.
What you receive
At your fitting you receive an itemized receipt plus the documents insurers typically ask for: assessment summary, scan method and lab invoice. You submit them to your plan yourself.
International students
UHIP generally covers medical services only, so check your student union health plan for orthotic coverage.
What to bring
Bring your prescription if your insurance requires one, the shoes you wear most often, any previous orthotics, and shorts.
- Your prescription, if your insurance requires one
- The shoes you wear most often
- Any previous orthotics
- Shorts
Fees for custom orthotics
The orthotic assessment is $110 and custom orthotics are $475 per pair.
| Orthotic assessment | $110 |
|---|---|
| Custom orthotics, per pair | $475 |
| Paid at your first visit, assessment included | $310 |
| Paid at your fitting | $275 |
Fees are confirmed when you book and before any service.
Custom orthotics questions
Do I need a prescription?
Is the assessment covered?
How long does it take to get my orthotics?
How long do orthotics last?
What if they need adjusting?
Will everyone get orthotics?
Last updated October 2, 2026.